Forget the dog, beware of owner!

I just can't sit back and let this go by.

On Wednesday, April 20th someone decided to post an ad on Kijiji completely slamming our company, our service rep and our owner, Roland Pearson.

I feel the need to defend ourselves and I’m going to choose to do it here on my blog. I hate to make this public and I’ll apologize upfront when I start getting personal. Because I will…

The ad posted on Kijiji, April 20, 2011 is as follows:

"i just caught an employee of poooh busters going through my mail box not just placing somthing in but rummaging through

apparently this is ok with poooh busters because the owner roland hung up several times when confronted on this issue. he then called my sister and harrased her that he would sue if i posted about this lol here you go Roland Pearson fill your boots thief...

take this for what it is worth... but i cannot recomend Poooh busters

403-462-4351 Roland Pearson @ poooh busters

http://www.pooohbusters.com/guarantee.htm

how about you guarantee me your employees are bonded

a guaranteed piece of SH$# is still a piece of #@&*

Edit thank you for all your replies. yes pooh busters was hired to do two family yards, all accounts are prepaid address is clear and there was no reason to be in mailbox. yes we have contacted police and canada post.

April 21, 2011…yesterdays post got 96 hits and i received many emails of support . You are right we do need posts like this to warn others of shady practices, word of mouth good or bad will have a great impact on people like these..."

As you can see the post was very well written *insert sarcasm here*. Additionally, I have to say the view of this incident from the author’s point of view is completely twisted, much like the author himself.

Our side of the story:

Our long time, faithful and hard working service representative, Shaun visited a brand new client's yard for the first time. She happens to be the mother of another client of ours. She liked the idea of Poooh Busters coming to clean her daughter’s yard so much; she decided to hire us as well for her own yard. You see she has a 30-something, lazy son living a glorious life filled with X-Box and Chitos dwelling in her basement. He seems to think that owning his own dog and living with his mother negates his responsibility to clean up after his own dog. Because his mother doesn’t want to clean up her son’s dog’s crap herself, she’s hired us to do it for him. Unfortunately for her, she’s paying for it. Surprise, surprise…

Shaun arrived at this house for the very first visit, dropped our door hanger in the mailbox and started to follow his normal routine of cleaning the yard. Inside the house Shaun could hear the family dog going crazy because like most dogs we encounter every day, it didn’t like seeing a stranger roaming around its backyard territory. Funny thing is, dogs don’t know any better, and humans do. Most sane people would ask why this person is in the yard. Not this guy.

I assume he was immediately put into a bad mood because with his dog going crazy he was forced to hit the pause button on his very important game to see what the commotion was all about (I have to wonder as a side note, why wasn’t this dude at work?). He had emerged from the basement ready for a confrontation with Shaun. He was immediately very angry and threatening and even threatened to release his dog on Shaun.

Of course Shaun decided this was a good time to leave the backyard and went out the gate to the front. Shaun decided it might be best to check his door hanger card to see if he was maybe at the wrong address. Why was this guy so upset? Shaun went to the client's mailbox to pull out the door hanger card in hopes of confirming he had the correct address. I guess this is where we are accused of “rummaging” through our client’s mailbox.

After it was over and Shaun left, the angry son must have immediately hopped onto our website and grabbed some information off of it, including Roland’s contact information. He called Roland and began yelling and screaming at him, threatening and belittling Roland and our staff. Roland as most people would do hung up on him as it was not a productive conversation. Not to mention he wasn’t even our client, his mother hired us. This maniac barraged Roland’s phone with at least 10 more calls, leaving messages that would make a sailor blush.

Roland could not get a hold of our client so he went to the next person on the file, her daughter, our other client. Roland wondered if there was anything she could to do help us with the situation that was started by her brother. This is where we are accused of “harassing” her. Note: I can spell the word harassed.

We eventually did get a hold of our client and let her know what had happened. We have yet to come to some sort of resolve on the issue and when we do I’ll be sure to place an update to this blog.

It may be unprofessional of me to post this to our public via my blog but we are a hard working, family owned company. I especially work very hard at creating the image of a fun, family-oriented culture for Poooh Busters, so I am taking this attack somewhat personally.

I mean come on, we pick up dog crap for a living, there shouldn’t be this much drama in what we do. Please accept my apologies for the rant but I wanted to make sure our side of the story was heard. We have made mistakes in the past and hope we did our best to correct them. If we were wrong in this case, we'd sit and take our lumps.

We were just doing what we were hired to do. Unfortunately for Shaun, he just happened to come across a gap-toothed, basement dwelling troll who got mad because he actually had to get out of bed before noon.